Getting Started Guide
Crisis Notice
If you are experiencing a mental health crisis, call or text 988. Call 911 if there is immediate danger.
What to Bring
- Photo ID and insurance card
- List of current medications and dosages
- Completed intake paperwork, if finished
- Any relevant medical or mental health records
Insurance Verification
We recommend contacting your insurance provider directly to confirm coverage and understand any potential out-of-pocket costs before your first visit. Our team is available to help guide you through the initial verification steps and answer administrative questions about billing.
Referral Guidance
If you are being referred by a healthcare provider or another agency, please let us know so we can coordinate care appropriately. We are committed to working collaboratively with your support network to help you find the tools and pathways that work best for your unique journey.
Insurance & Accepted Plans
Blue Cross Blue Shield
UnitedHealthcare
Aetna
Cigna
Medicaid
UMR
If you dont see your insurance plan please contact us we are adding new insurance companies every day
COVERAGE CHECK
Verify Your Coverage
- Locate the Member Services number on the back of your insurance card.
- Call and ask to speak with a representative regarding your mental/behavioral health outpatient benefits.
- Provide them with our provider information to confirm we are in-network.
- Ask about your specific plan details, including deductibles and copayments.
Questions to Ask Your Insurer
- Do I have a deductible for mental health services?
- What is my copay or coinsurance responsibility per session?
- Is there a limit on the number of sessions allowed per year?
- Do I have out-of-network benefits if I choose an OON provider?
Billing & Insurance FAQs
What is the difference between a copay and a deductible?
A copay is a fixed amount you pay for a covered health care service after you've paid your deductible. A deductible is the amount you pay for covered health care services before your insurance plan starts to pay.
What is a superbill, and how do I use it?
A superbill is a detailed invoice provided to clients who pay out-of-pocket for services. It contains all the necessary information for you to submit a claim to your insurance company for potential out-of-network reimbursement.
How do out-of-network (OON) benefits work?
If we are out-of-network with your provider, you may still be able to receive reimbursement for a portion of our fees. You pay the full fee at the time of session, and then use the superbill we provide to request reimbursement directly from your insurer.
When is payment due?
Payment is typically due at the time of service. We keep a credit card on file for convenient, automatic billing of session fees, copays, or coinsurance amounts once they are determined by your insurance provider.